Service Center System Requirements - Hosted
Application Frameworks
The following application frameworks are required:
Microsoft .NET Framework 3.5
Microsoft .NET Framework 4.6.0 or higher (4.6.1 or higher is recommended)
Required External Sites for Barracuda Managed Workplace
The following table outlines the external sites that must be allowed by security products for Barracuda Managed Workplaceto function properly.
Note: In addition to these sites, the URL where Service Center is installed must be accessible for communication between Onsite Manager, Device Managers, and managed devices.
Site | Service Center | Onsite Manager | Device Manager | Technician's computer |
|---|---|---|---|---|
Links to various product pages | X |
|
|
|
https://support.barracudamsp.com Links to Knowledge Base articles | X |
|
|
|
https://wl.msp1services.com/lookup.php Warranty lookup service | X |
|
|
|
https://www.udate.microsoft.com | X | X |
|
|
http://ds.download.windowsupdate.com Windows self update URL |
| X |
|
|
http://download.mwrmm.barracudamsp.com/ Update Center components, initial patch metadata, Service Center online help | X | X | X |
|
https://ss01.ccrmm.avg.com | X |
|
|
|
https://whatsmyip.ccrmm.avg.com | X |
|
|
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https://lplic.levelplatforms.com License service, telemetry service, Service Center locator | X | X | X |
|
https://www.levelplatforms.com | X |
|
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https://sso.avg.com | X |
|
|
|
https://www.islonline.net/download PRC Viewer and Server | X |
| X | X |
https://download.microsoft.com | X | X | X |
|
https://sws.update.microsoft.com Used to connect to Microsoft patch management | X | X |
|
|
Required External Sites for Avast Business Antivirus Pro Plus
If you’re using Avast Business Antivirus Pro Plus, the following external sites must be allowed by security products:
*.avast.com
*.avcdn.net
Required External Sites for Service Modules
If you’re using a service module, consult the documentation for the integrated program for any external sites that are required for communication.
Technician’s Computer
A technician’s computer requires the following:
Web browser (recommend Internet Explorer)
Browser and Operating System Support for Remote Control and Remote Tools
This table identifies what feature works in which browser:
Browser | Remote Control | Remote Tools | Premium Remote Control |
|---|---|---|---|
Internet Explorer | Yes | Yes | Yes |
Mozilla Firefox | Yes (plugin) | Yes | Yes |
Google Chrome | Yes (plugin) | Yes | Yes |
Apple Safari | No | Yes | Yes |
Opera | No | Yes | Yes |
Note: Remote control will fail if you are prompted for a plugin and choose not to install it. If you also select the Don't Show this Message Again check box, you will not be offered the choice to install the required plugin on subsequent attempts, and the connection will fail without further messages. To be prompted for plugin installation again, you must remove the cookies for the Service Center site and then install the plugin when prompted.
This table identifies what feature works in which operating system:
Operating System |
Remote Control |
Remote Tools | Premium Remote Control |
|---|---|---|---|
Windows | Yes | Yes | Yes |
macOS | Yes (requires the server software for the selected protocol) | No | Yes |
Linux | Yes (requires the server software for the selected protocol) | No | No |
Note: The remote tools are not supported on Windows 2000 computers because .NET 3.5 is required on the target device. Windows 2000 does not support .NET 3.5.
Note:
TLS 1.2
By default, new installs of Managed Workplace use TLS 1.2.
Enabling TLS 1.2 requires:
Previous versions of TLS and SSL are disabled.
The device you are installing Service Center on is up to date with all Microsoft Security Updates. Below is a table of the required hotfixes and updates as of Sept 2018.
Operating system | Hotfixes |
|---|---|
Windows 7 SP1 Windows 2008 R2 SP1 | |
Windows 8.1 and Windows Server 2012 R2 | |
Windows 10 Version 1607 and Windows Server 2016 |
The SQL server for Service Center is hotfixed to the latest updates.
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Barracuda Support