Initiating a Remote Control Session by Launching LogMeIn Pro
LogMeIn Pro uses a web-based remote access mechanism, while the client PC must have the end-user software installed. You can access the client PC by logging on to the Web UI through the credentials set in Barracuda RMM, then selecting the client PC from the list.
When the LogMeIn Pro client is installed on a client PC, Onsite Manager retrieves the Client ID to allow access. Additionally, your LogMeIn Pro Company ID and PSK (encryption key) must be entered inย System Settings. These credentials are provided to you when you create a LogMeIn account. For more information on configuring LogMeIn Pro inย System Settings, seeย Configuring a Custom Third Party Integration.
In Service Center, clickย Statusย >ย Devices.
Locate the device to which you want to initiate a remote control session.
Click the device name and then clickย Remote Controlย from the right sidebar.
In theย Remote Servicesย section, from theย Serviceย list, selectย LogMeIn Pro.
If Onsite Manager could not collect a Client ID from the device, theย Hostnameย box appears for you to provide the remote machine host name.
Clickย Connect.
LogMeIn Pro launches in a web browser. You are prompted to log in to the local computer. After entering the local log in credentials, click theย Remote Controlย link to remote to the device.
If you have made changes to the LogMeIn Pro settings, clickย Saveย to save them, orย Undoย if you made a mistake. At any time, you can clickย Restore.