Initiating a Remote Control Session by Launching ScreenConnect
ScreenConnect uses a web-based remote access mechanism, while the client PC must have the end-user software installed. For information on setting up ScreenConnect, seeย Configuring a Custom Third Party Integration.
In Service Center, clickย Statusย >ย Devices.
Locate the device to which you want to initiate a remote control session.
Click the device name and then clickย Remote Controlย from the right sidebar.
In theย Remote Servicesย section, from theย Serviceย list, select ScreenConnect.
In theย Machine Identifierย box, type the device's machine name. By default, theย Hostnameย parameter is entered in this box to populate the machine name automatically.
Clickย Connect.
If you have made changes to the ScreenConnect settings, click Save to save them, or Undo if you made a mistake. At any time, you can click Restore System Default to return the ScreenConnect settings to the defaults set in System Settings.