After you follow the procedure to configure the integration, you must configure the REST API endpoint by manually populating the VAR information table. You must manually populate the VAR information table for each VAR you want to integrate with ServiceNow.

To manually populate the VAR information table

1. In ServiceNow, in the Filter navigator, type u_mw_var_information. Then click the resulting left menu item.

2. Click New.

3. Type the information in the following fields:

   • User Name and Password used to authenticate ServiceNow.

   • Var GUID—You can find this information in Service Center, Configuration > System Settings. The VAR GUID is displayed at the bottom of the page, in grey.
     See Where to find the VAR GUID, below.

   • SC Instance Address—The public-facing URL of your Service Center. If you use a specific port , you can add it to the end of the URL, after a colon, such as "https://scmessaging.mycompany-rmm.barracudamsp.com:2021".
     The URL must contain "scmessaging". If the URL starts with "scmessaging", such as "https://scmessaging.testtest139.barracudamsp.com/", copy and paste it as is. If the URL does not contain "scmessaging" such as "https://testtest139.barracudamsp.com", add "/scmessaging" at the end. For example, "https://testtest139.barracudamsp.com/scmessaging".

   • PSA Integration ID—You can find this ID in Service Center by clicking Configuration > Integrations > Service PSA Integrations. Then click the ServiceNow Service Desk link. In the Address Bar of your browser, the PSA Integration ID is the alphanumeric string at the end of the address, after "ServiceGUID="
     See Where to find the PSA Integration ID below.

4. Click Submit.

5. Repeat this procedure for each VAR you have.

Where to find the VAR GUID

Open

Where to find the PSA Integration ID

Open