Changing a Trouble Ticket
In Service Center, click Trouble Tickets > Ticket Management.
Do one of the following:
In the Title column, click the title of the trouble ticket you want to update.
Type the ticket number in the Search Ticket ID box and click Filter.
Do any of the following:
To change the title, type a new one in the Title box.
To change who is assigned the ticket, select a different user from the Assigned To list.
To change the category, select a new category from the Category list.
To change the status, select a different one from the Status list. If viewing the ticket details for the first time, you should change the status from New to Open.
To change the priority, select a new priority from the Priority list.
To change the severity, select a new severity from the Severity list.
Click Update.