Known Behaviors and FAQs

This page describes known behaviors and answers common questions about Email Gateway Defense that you may encounter during normal use. These items are documented for clarity when the behavior is expected, is not considered a bug, or is not planned for change in the near term. If what you are seeing matches a behavior listed here and your service is otherwise working as expected, no action is needed.

Azure Sync May Show Unexpected Values

During Microsoft Entra ID (Azure) sync, the Updated count may appear higher than expected because it can include distribution lists and group entries, not just individual users. The sync date may also appear older than expected even when sync is completing normally. If your expected users appear correctly in the Users List and service is working as expected, this behavior does not indicate a problem.