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How to Enable Support Access

How to Enable Support Access

Enable Support Access to allow Barracuda Networks Support technicians to access your Barracuda SecureEdge Manager and make configuration changes on your behalf. Any configuration changes done by Barracuda Networks Support are tracked in the Audit log. 

Enable Support Access

  1. Go to https://se.barracudanetworks.com and log in with your existing Barracuda Cloud Control account.

  2. In the bottom-left corner of the window, click the Profile icon.

  3. The Profile menu opens. Select Support Access.

    en-support-access.png

  4. Click Confirm.

    confirm-support-access.png

Note that the Barracuda Networks Support Access tunnel is open 24 hours a day.

Disable Support Access

  1. Go to https://se.barracudanetworks.com and log in with your existing Barracuda Cloud Control account.

  2. In the bottom-left corner of the window, click the Profile icon.

  3. The Profile menu opens. Select Disable Support Access.

    ds-support-access.png

  4. Click Confirm again to disable Support Access.

    ds-confirm.png

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