Identifying and Addressing Issues with VMware

The VMware service module dashboards notify you of potential issues, in the form of alerts and errors.

The VMware dashboards display the number of active VMware alerts reported by Barracuda Managed Workplace. These alerts are configured in the VMware policy modules that are included with the VMware ESXi service module. For more information, see Setting Up Monitoring.

VMware alerts notify you of critical events, for example a failure to create or restore a snapshot, or a state change failure for host and guest. VMware alerts also notify you when usage threshold limits are exceeded on a host or guest for CPU, memory, disk IOPS, network IOPS, disk storage, and snapshot size growth.

Alerts can be viewed across all sites, at a specific site, and at the host or guest machine level. When you click to view alerts, you can then take several actions:

• view the alert category

• go to the Site Management page or the Device Overview page to investigate

• click to view and optionally change the alert configuration

• create a trouble ticket

• clear or suppress alerts

• export the list of alerts to an Excel, CSV, or Word file for reporting purposes

1. In Service Center, click Status > Service Modules.

2. In the VMware section, click the number link beside Active Alerts.

1. On the Central Dashboard, click the VMware icon for a site.

   Open

   

     VMware icon

2. Click the number below the Active Alerts heading.

You can view the alerts triggered by a host device from both the Host Overview dashboard and the Guest Overview dashboard; when viewing the Guest Overview dashboard, the Active Alerts number reflects the number of alerts detected on the machine hosting the guest device.

1. In Service Center, click Status > Service Modules.

2. Click the VMware link.

3. In the Multi-Site Summary table, click a site name.

4. Scroll down to the Hosts Summary table.

5. Click a host machine name.

6. Click the number below the Active Alerts heading.

The VMware service module monitors for VMware critical and warning error events. The monitors are configured to display errors in the service module dashboards when an issue occurs that might require remediation, such as a failure to login.

Errors can be viewed for all sites, for a specific site and for a host machine.

1. In Service Center, click Status > Service Modules.

2. In the VMware section, click the number link beside Error events (Last 7 days).

1. On the Central Dashboard, click the VMware icon for a site.

   Open

   

     VMware icon

2. In the Event Summary area, click the number link beside Errors.

You can view the errors discovered on a host device from both the Host Overview dashboard and the Guest Overview dashboard; when viewing the Guest Overview dashboard, the Host Error Events (Last 7 days) number reflects the number of errors detected on the machine hosting the guest device.

1. On the Central Dashboard, click the VMware icon for a site.

   Open

   

     VMware icon

2. Scroll down to the Hosts Summary table.

3. Click a host machine name.

4. Click the number below the Error Events (Last 7 days) heading.