Ticket
Trouble tickets that were either created manually or generated automatically as the result of an alert action.
Column | Description |
|---|---|
TicketID | Uniquely identifies a ticket. |
TicketStatus | The status of the ticket. Possible values for built-in statuses are: New, Open, Closed and Healed |
ReportedSeverity | The severity assigned to the trouble ticket when it was first created. Possible values are: 1=Info, 2=Warning, 3=Critical. |
AssignedSeverity | The current severity assigned to the trouble ticket. Possible values are: 1=Info, 2=Warning, 3=Critical. |
AssignedTo | The user assigned to the trouble ticket. |
AssignedBy | The user that created the trouble ticket. |
Title | A short description of the trouble ticket. |
Problem | A description of the problem that needs to be resolved by the trouble ticket. |
SiteID | The site that the trouble ticket belongs to. |
Priority | The priority of the trouble ticket. Possible values are: 1=Low, 2=Medium, 3=High. |
TicketCategoryID | The category of the trouble ticket. Possible values are: 1=Onsite Manager Alerts, 2=Service Requests, 3=Hardware Problems, 4=Software Problems |
Created | The date and time (in UTC) that the trouble ticket was created. |
LastModified | The date and time (in UTC) that the trouble ticket was last modified. |
Note | Trouble ticket notes. |
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