Troubleshooting Remote Connections
Here is an explanation of some common error messages you may receive when attempting to establish a remote connection:
Error | Explanation |
|---|---|
OM Server Not Available | Theย MWExpertSystemย andย OMNetworkServiceย services are not properly responding on Onsite Manager. Restart the services and attempt to connect again. |
Aย connectionย attemptย failedย becauseย theย connectedย partyย didย not properlyย respondย afterย aย periodย ofย time,ย orย establishedย connection failed because connected host has failed to respond.ย | The target device has not been configured to accept incoming remote sessions from the Onsite Manager computer. Enable the remoting options on the target device and attempt to connect again. |