Technician’s Computer
A technician’s computer requires the following:
Web browser
Browser and Operating System Support for Remote Control and Remote Tools
This table identifies what feature works in which browser:
Browser | Remote Control | Remote Tools | Premium Remote Control |
|---|---|---|---|
Internet Explorer | Yes | Yes | Yes |
Mozilla Firefox | Yes (plugin) | Yes | Yes |
Google Chrome | Yes (plugin) | Yes | Yes |
Apple Safari | No | Yes | Yes |
Opera | No | Yes | Yes |
Remote control will fail if you are prompted for a plugin and choose not to install it. If you also select the Don't Show this Message Again check box, you will not be offered the choice to install the required plugin on subsequent attempts, and the connection will fail without further messages. To be prompted for plugin installation again, you must remove the cookies for the Service Center site and then install the plugin when prompted.
This table identifies what feature works in which operating system:
Operating System | Remote Control | Remote Tools | Premium Remote Control |
|---|---|---|---|
Windows | Yes | Yes | Yes |
macOS | Yes (requires the server software for the selected protocol) | No | Yes |
Linux | Yes (requires the server software for the selected protocol) | No | No |
Contact Us
Barracuda Campus
Barracuda Support