Device Manager and Support Assistant - Hosted

Hardware

Device Manager requires the following:

P4 CPU or better
100 MB free in the system partition

When there is no Internet connection, Device Manager keeps collecting information. This information queues to send to Service Center when a connection is restored. It is possible to queue up to a maximum of 2GB but this would require extensive monitoring over a period of several weeks or longer with no Internet connection. Typical database size is no greater than 20 megabytes.

Software

Barracuda RMM will install natively for either 32- or 64-bit versions of the server operating system. All versions of the following operating systems are supported, unless otherwise noted:

macOS Ventura and higher
Microsoft Windows 11 and higher
Microsoft Server 2022 and higher

Application Framework

The following application frameworks are required:

Microsoft .NET Framework 4.8 or higher

Internal Mandatory Network Requirements

These ports must be available on the managed device where Device Managers and/or Support Assistants are installed.

Port	Purpose

Port

Purpose

51000+ TCP local

Creates a local connection to OMDesktop from the MW service, and blocks any connection attempts from external sources.

Ports above 51000 are used in sequence matching the user session in Windows. So, for the first logged in user, port 51001 is used for communications. For the second, 51002 will be used, and so on.

80 or 443 (depending on whether you are using HTTP or HTTPS for SCMessaging) outbound

Required for ticket creation

Notes

As a safety precaution, the DM installer inserts a rule in the firewall rule to block all inbound TCP traffic to the OMDesktop from any external source. When a Device Manager is uninstalled, this firewall rule is also removed.
For Barracuda RMM 11 SP2 MR1 and later, the Device Manager installer download is in .zip format instead of .exe or .pkg and must be extracted during the default and advanced install processes.