Viewing Commitment Shortfall Status on Invoice and Portal Pages

You can view your commitment shortfall status on your invoice, or on the following portal pages:

• Manage Account/Packages page

• Estimated Billing page

Viewing Shortfall Status from the Manage Account/Packages Page

To view commitment shortfall from the Manage Account/Packages page, perform the following steps.

1. At the Management Dashboard, click the Manage Account/Packages link, as shown below.
   
   

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   The Manage Account/Packages page is displayed.
   
   

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2. Click the Additional Costs information icon.
   
   

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   The Additional Costs pop up displays any minimum commitment shortfall line.
   
   

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Viewing Estimated Billing and Invoice Shortfall Status

To view commitment shortfall from the Estimated Billing page and the Invoice, perform the following steps.

1. At the ECHOplatform ribbon, click Pay Bill, and then View/Estimate Bill, as shown below.
   
   

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   The Billing page is displayed.
   
   

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2. Click the Estimate Bill button.
   The estimated bill is displayed with the commitment shortfall, as shown in the following example.
   
   

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   To view the invoice, click the Invoice Number link, as shown below.
   
   

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3. The invoice details with the commitment shortfall line item are displayed. Any shortfall amount is displayed in the Amount column (left blank in example below).
   
   

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