Self-Service Domain Moves

Administrators can transfer one or more domains from one account to another without the need to contact Barracuda Networks Technical Support. For example, moving a domain previously managed by a reseller to your own account.

At this time, the self-service domain migration process cannot be used to move domains across regions in Email Gateway Defense. For example, moving from the US to CA region.

Note that the data moved includes the domain, the domain settings, the per domain policies, and the domain users and their policies.

Before moving a domain, if there are any account level policies you want to move with your domain, you must also save those policies at the domain level.

For example, to save the account level sender policy as a domain level sender policy:

Go to the Domains page, and click Manage under Domain Options.
Go to the Inbound Settings > Sender Policies page.
Add the sender policy, and then click Save.

Note that you will need to do this for any policy you want to move with your domain.

Move a Domain

Complete the following steps to move a domain:

Log into https://login.barracudanetworks.com, and click Email Gateway Defense in the left pane.
Go to the Domains > Domains Manager page and enter a domain name in the Search box. Then, click Add Domain.

The Add Domain dialog box pops up.

In the Add Domain dialog, enter the Domain Name you want to move and the Mail Server. Then, click Add Domain.

The Mail Server is the Mail Exchange (MX) server that handles email for your domain. When you add a domain, you’ll need to specify which MX server will process incoming emails for that domain.

To find the MX server for Microsoft or Google:

For Microsoft, see How can I get the MX/TXT records for my new Microsoft 365 email account? My domain name host needs them to configure the email properly. - Microsoft Q&A.

For Google, see Set up MX records for Google Workspace | Domain management | Google Workspace Help.

The Verify ownership and transfer page displays. You will see a message that the domain you are attempting to add already exists in our system and be prompted to verify ownership and transfer the domain:
Configure a CNAME record on the service hosting the new domain.
Click Verify ownership and transfer. This process might take up to two minutes. Once the transfer is complete, click OK to return to the Domains page:
Once the transfer is complete, an email notification of the transfer is sent to the previous account owner: