Manage Support and Partner Access to Messages

Manage Barracuda Networks support and partner access to messages from the Support tab in Email Gateway Defense.

Barracuda Networks support access is enabled by default. To disable access, click Disable Support Access. Note that you must enable Support Access to allow Barracuda Networks Technical Support to investigate message content.

Partner access to messages is enabled by default. To disable access, click Disable Message Body Access. When disabled, partners can continue to manage your accounts but cannot view the content (message body) of emails for these accounts.