Quarantine Notifications

Email Gateway Defense can send notifications (quarantine digest) at predefined intervals to users as well as reports summarizing outbound quarantine information to the administrator. The administrator can view all quarantined outbound messages from senders within the organization and select to delete, reject, deliver, or export those messages from the Overview > Outbound Quarantine page.

User Quarantine Notification

Set the notification interval for all users, or select to allow users to set their own notification interval. You can also select to never send quarantine notifications.

Set Default Interval for All Users

1. Log into Email Gateway Defense as the administrator, and go to the Users > Quarantine Notification page.

2. For the Notification Interval, click Scheduled.

3. Click and drag in the Schedule notification intervals section to select the day and time.

4. Set Allow users to specify interval to No.

5. Click Save Changes.

Allow Users to Set Interval

1. Log into Email Gateway Defense as the administrator, and go to the Users > Quarantine Notification page.

2. For the Notification Interval, click Scheduled.

3. Click and drag in the Schedule notification intervals section to select the day and time.

4. Set Allow users to specify interval to Yes.

5. Click Save Changes.

6. When users log into their account, they can set their notification interval on the Settings > Quarantine Notification page.

Never Send Notifications

1. Log into Email Gateway Defense as the administrator, and go to the Users > Quarantine Notification page.

2. For the Notification Interval, click Never.

3. Click Save Changes.

Quarantine Digest

Quarantine notification emails are sent based on the schedule you set for your users (for example, hourly or weekly). The service checks users in hourly cycles and, around each user’s scheduled time, looks for new quarantined messages since their last scheduled digest and sends a summary email if new messages are found, up to a limit of 250.

Clicking the links in the quarantine notification email lets the user deliver the message, allow the sender, or block the sender. These secure links use a two step confirmation: after clicking Deliver, Allow sender, or Block sender in the digest, the user is taken to a secure Email Gateway Defense page and must confirm the action before it is applied. Each link only performs the chosen action, and users must still log in to Email Gateway Defense to view the full message log and manage other messages.

The links under each email allow the user to:

• Deliver – Click to deliver the message to your regular inbox.

• Allow sender – Click to allow the sender. The sender is added to your allow list. All future messages from the sender will go directly to your regular inbox.

• Block sender – Click to block the sender. This sender is added to your block list.

Figure 1.  Sample Quarantined Email Notification

Open

Quarantined messages are deleted after 30 days.

Administrator Quarantine Notification Reports

Configure notification reports summarizing outbound quarantine information on the Outbound Settings > Notifications page.

Never Send Reports

1. Log into Email Gateway Defense as the administrator, and go to the Outbound Settings > Notifications page.

2. In the Admin Quarantine Notification section, click Never as the Notification Interval.

3. Click Save Changes.

Send Report Now

1. Log into Email Gateway Defense as the administrator, and go to the Outbound Settings > Notifications page.

2. In the Admin Quarantine Notification section, click Immediately as the Notification Interval.

3. Enter the email address where you want the report sent in the Notification Address field.

4. Click Save Changes. The report is sent to the entered address.

Set Interval

1. Log into Email Gateway Defense as the administrator, and go to the Outbound Settings > Notifications page.

2. In the Admin Quarantine Notification section, click Scheduled as the Notification Interval.

3. Click and drag in the Schedule notification intervals section to select the day and time.

4. Enter the email address where you want the report sent in the Notification Address field.

5. Click Save Changes.

Non-Delivery Report

Configure a non-delivery report (NDR) to be sent to the sender of an outbound message quarantined for any reason. The NDR indicates that the message is awaiting evaluation and action by the administrator.

Do Not Send Non-Delivery Report

If you do not want to send an NDR,

1. Log into Email Gateway Defense as the administrator, and go to the Outbound Settings > Notifications page.

2. Scroll to the Sender Quarantine Notification section.

3. Set Quarantine Sender Notification to No.

4. Click Save Changes.

Send Non-Delivery Report

1. Log into Email Gateway Defense as the administrator, and go to the Outbound Settings > Notifications page.

2. Scroll to the Sender Quarantine Notification section.

3. Set Quarantine Sender Notification to Yes.

4. Enter the Quarantine Notification Address. This is the NDR 'from' address in the email the user receives. For example: admin@mycompany.com

5. Enter the Quarantine Notification Subject. This is the NDR 'subject' in the email the user receives. For example: Message You Sent Violates Company Policy

6. The Quarantine Notification Template represents the body of the NDR email. Edit and customize this text using the following variables:

   1. %R – SMTP message recipient. This is the real email address to which delivery is attempted.

   2. %j – Subject

   3. %m – Message ID

7. Click Save Changes.