Guide to Bailey the Barracuda Assistant in Email Protection
Bailey is an AI assistant integrated into Email Protection to help customers get quick answers about Barracuda products and real-time insights drawn from your data. It is read-only and designed to speed up troubleshooting, reporting, and day-to-day administration.
What you can do with Bailey in Email Protection
Ask natural-language questions about alerts, quarantined messages, users, and product status across BarracudaONE-supported products.
Get at-a-glance summaries (for example: alert counts by severity, subscription status, or activation details).
Review previous conversations to revisit guidance and answers you found helpful.
Bailey now uses live search across Barracuda Campus resources to compile clear, well‑structured responses grounded in referenced documentation.
Ask questions about Microsoft products and get answers based on Microsoft’s official, up‑to‑date documentation from Microsoft Learn, without leaving your Barracuda products.
What it can and can’t do
Can: Provide real-time information, how-to guidance, and links to authoritative docs based on your data and Barracuda Campus content.
Can’t: Make changes in your environment, modify policies, delete data, or perform any write operations.
Like all AIs, Bailey may provide inaccurate or incomplete information. We recommend checking responses with the provided source material.
Open Bailey from Email Protection
In the Email Protection console, click the Ask Bailey button
in the top right corner.
Type a question in Ask your question, or choose a suggested prompt.
Click the arrow
to submit.
Dynamic suggested questions
When you open Ask Bailey, you see suggested questions that update over time:
Bailey displays up to six suggested questions.
Three are “How to” prompts based on Barracuda Campus documentation.
Three are based on common, live questions users are asking now.
You can select one of these prompts to quickly get started, or type your own question instead.
Tips for great questions
Be specific about product, account, and timeframe when asking about alerts or subscriptions.
Keep questions concise; shorter prompts generally produce clearer answers.
Avoid including sensitive information such as passwords, payment data, or personal identifiers.
For Microsoft topics, be explicit about the product and task (for example, “How do I configure OneDrive backup in Microsoft 365?”). Bailey uses Microsoft’s official Microsoft Learn documentation as context when answering.
Try starting from the suggested questions Bailey shows you; they are based on common “How to” requests and live questions from other users.
Try this:
“Show me how to investigate a suspicious login in Microsoft 365.”
“How do I find emails blocked by Email Protection in the last 7 days?”
Manage conversations
Start a new conversation using the New Conversation control when you want to change topics.
Access conversation history to review earlier answers; you can also delete conversations from History or use the About section to delete all chat history.
Learn more and best practices
Use the following guides for step-by-step instructions, usage tips, and data-handling details.
How to use Bailey: Working with Bailey AI Assistant
Best Practices for Bailey: Best Practices for Bailey AI Assistant
Conversation history and management: Viewing and searching previous Bailey AI Assistant conversations
Deleting chat history and About section: Deleting Bailey AI Assistant conversations
For security and compliance details, see the Barracuda Trust Center.