Activating Products & Services

Prerequisite: A product or service must be linked to the partner or assigned to the Subpartner before you can activate it. See Assigning Products & Services.

Note for Entra users: If upgrading a SMB from Entra ID Backup Free to Entra ID Backup Premium, it is recommended to use the Change of Service function instead of directly activating the Premium version to the customer account.

To activate Products & Services, perform the following steps.

At the account under the partner or Subpartner to which you assigned the product or service, select Product & Services.
The Account Product & Services List is displayed.
Click the Activate button.
The Activate Product/Service pop-up is displayed.
Click the Product/Service Family down arrow.
The families available are displayed.

Note: If a product/service that you want to activate is not displayed then contact your Partner Support Manager.
Select the Product/Service Family you want to activate.
The Product/Service field is displayed.
Click the Product/Service down arrow.
The Product/Service options are displayed.
Select the Product/Service option you want to activate .
The Confirm button is enabled.
Click the Confirm button.
The service is displayed on the Products & Services page with a pending status icon.
It may take several minutes to activate.

If the activation fails, the Product & Services page displays a failed status icon, as shown below.
To retry activation, click the Edit button.
The following pop-up is displayed.
Click the Retry Activation button.
After successful activation, the service is displayed on the Products & Services List page with a green check mark.