About the Tickets Page

The Tickets page is view-only for the IBU product and can only be created/updated in ECHOplatform. See Legacy ConnectWise - ECHOplatform Integration.. To display this page, see Accessing Legacy ConnectWise Manage Integrations.

1. At the ConnectWise Manage Integrations ribbon, select Tickets.
   
   

   Open

   

    

   The Ticket page is displayed.
   Note: The Ticket page is not currently active. You must use ECHOplatform to view and modify the Ticketing features.