Making SOC Requests

The SOC Service Request page lets you make requests to SOC team and track the status of existing requests.

When you submit a request, a ticket is created. You can then track the ticket like any other ticket.+

To submit a request to the SOC team

When adding an attachment, the maximum file size is 20 MB. The supported file types are:

• Images (JPEG, PNG, GIF, etc.)

• Documents (PDF, Word, Excel, PowerPoint)
  Text files

• CSV

• JSON

• XML

• YAML

• audio

• video

• Archives (ZIP, 7z).

1. If you’re not on the SOC Service Request page, click Administration > SOC Service Requests.

2. Click Submit Request to SOC .

3. In the Submit New SOC Request dialog, fill out the following:

   • Subject

   • Description

   • Priority

   • Request Type

   • Optionally, add an Attachment.

4. Click Submit.