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Fully uninstall Premium Remote Control from an End Device

Fully uninstall Premium Remote Control from an End Device

Dec 15, 2022

The following article can be used to completely uninstall and reinstall Premium Remote Control (PRC) from an end device. This is typically done if troubleshooting steps to correct PRC connection issues have failed or if someone intends to decommission a site from Barracuda RMM.

Automated Uninstall PRC Agent

  • In your Barracuda RMM UI go to Automation >  Calendar.

  • Select Run Now.

  • Select Items from Library.

  • Find the Uninstall Premium Remote Control (WIN or MAC) script.

  • Target the end device.

  • Select Run Now.

Barracuda RMM Support Note

As of November 21st, 2022, we have updated the Uninstall Premium Remote Control (WIN) script. Please see the release notes here. To maximize the use of that script, please update or install it from the Components section in the Update Center.

 

Local Uninstall of PRC Agent

If this was not successful or the device is not WMI enabled or otherwise available, you will need to get onto the end device and do the following:

If you also have Premium Remote Control Client on a device, that also can be removed. 

  • Uninstall Premium Remote Agent from Add/Remove Programs.

  • Then remove the following Directories:

    C:\Program Files (x86)\Avast\Premium Remote Agent
    C:\Program Files (x86)\BarracudaRMM
    C:\Program Files (x86)\ISL Online
    C:\ProgramData\ISL Online Cache
    %userprofile%\AppData\Local\ISL Online Cache

  • Then go into RegEdit and remove the following keys:

    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ISL Online
    Computer\HKEY_CURRENT_USER\Software\ISL Online
    Computer\HKEY_USERS\S-1-5-18\Software\ISL Online
    Computer\HKEY_USERS\.DEFAULT\Software\ISL Online  


Note: Some folders or reg keys may not be found and a reboot is preferred.

Reinstalling PRC on an End Device

If you wish to reinstall PRC, you will want to do the following steps

  • Go to the Device Overview Page

  • Click on Get Latest Assets on the right-hand menu

    • Or wait for asset collection to run naturally every four hours

  • Wait 10-15 minutes for the asset collection to complete

  • Select Premium Remote Control under the Management section of the right-hand menu

  • Click on Install

    • If this has not cleared, asset collection has not been completed

  • Wait another 5-10 minutes and refresh the page to see connect prompt

If the reinstall of PRC fails, restart the end device and attempt again.

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