ECHOplatform Integration troubleshooting in Barracuda RMM
This KB will cover some of the basic troubleshooting for the ECHOplatform and goes over a few of the same steps found on the User Guide for Barracuda RMM.
Resetting the Back-Up Policy on a Device
This is often done when the backup is not running as scheduled on a device
Log into Barracuda RMM Dashboard
Navigate to Status
Select Devices
Browse to the site in question
Then click on the Device out of the list
Scroll down to Policies
Click on the slider beside your Backup policy to disable it
Wait 30 minutes (at minimum)
Repeat the above steps to enable the slider
Allow for the policy to soak and for a backup to run
Resetting Policy for Multiple Devices
If you need to do this for more than one device, you can exclude multiple devices from the policy itself and then re-include them after the minimum 30 minutes from above.
Unlinking the ECHOplatform Integration
Log into the Barracuda RMM Dashboard
Navigate to Configuration
Select User Management
Click on the Built-in Admin Account
Select Unlink beside ECHOplatform Partner
Fill in the CAPTCHA and click Unlink
Scroll to the bottom of the User Configuration page and click Save
Relinking the ECHOplatform Integration
If you have done the above to reset the integration, please wait 30 Minutes
Log into the Barracuda RMM Dashboard
Navigate to Configuration
Select User Management
Click on the Built-in Admin Account
Click on Link to ECHOplatform Partner
Browse in another tab/window to https://manage.barracudamsp.com/ and log in
Select Preferences
Click on View/Edit Contact Information
Using this information following
Partner Username
Select the Renew Button to gain access to updated
Client ID
Client Secret
Remember to Save on the User Configuration page to lock in the settings
Wait 30 Minutes
Now navigate to Configuration
Select Barracuda Integrations
Select the Site Name you want to integrate to ECHOplatform
Under the ECHOplatform Customer Account, choose the customer
Hit Save
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