How to Create a Crash Dump

There are certain situations in which you may be asked to create a crash dump to aid in the resolution of your technical concern. To create a crash dump, follow the steps below:

1. Download and install the Debug Diagnostic Tool v2 based on your operating system.

2. Launch the DebugDiag 2.0 Collection from the Start Menu.

3. Select Crash and click Next.

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4. Select A specific process and click Next.
   

5. Select the process from the list and click Next.
   

6. Click Next.

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7. Change the rule name to MWExpertSystem and select a location to save the dump file.
   

8. Click Next.
   

9. Ensure Activate the rule now is selected and click Finish.

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10. Restart the MWExpertSystem Service.

11. When the application crashes, the Debug Diagnostic Tool should create the dump files in the following folder: C:\Program Files\DebugDiag\Logs.