Integrating ServiceNow in Ticket to Incident Mode

To integrate ServiceNow in Ticket to Incident mode, complete the following procedures:

• To Integrate ServiceNow in Ticket to Incident Mode in Configuring Ticket to Incident Mode.

• To configure the integration to close ServiceNow Incidents when the corresponding Barracuda RMM tickets are closed in Configuring Ticket to Incident Mode.

• To manually populate the VAR information table in Configuring the REST API Endpoint.