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Initiating a Remote Control Session by Launching TeamViewer

Initiating a Remote Control Session by Launching TeamViewer

If you have configured TeamViewer as your custom third-party remote control tool inย System Settings, you can initiate a TeamViewer session on a device.

When TeamViewer has been configured, it appears in theย Serviceย list when selecting a remote control tool to use on a device. For more information on setting up TeamViewer access in Service Center, seeย Configuring a Custom Third Party Integration .

TeamViewer must be installed on both the tech PC and the end user's device.

  1. In Service Center, clickย Statusย >ย Devices.

  2. Locate the device to which you want to initiate a remote control session.

  3. Click the device name and then clickย Remote Controlย from the right sidebar.

  4. In theย Remote Servicesย section, from theย Serviceย list, select TeamViewer.

  5. Onsite Manager retrieves the device's TeamViewer client ID and populates it in theย Client IDย box. If this box is not automatically populated, you must enter it here.

  6. Do one of the following:

    • If you entered a global password for TeamViewer inย System Settings,ย the global password is populated in theย Passwordย box, in incertitude format. The global password overrides the client TeamViewer password on the device.

    • If a global password was not configured for TeamViewer, you can enter the client password in theย Passwordย box by clicking theย Editย icon and typing the password, or you can enter the password when the TeamViewer client is launched on the device.

  7. The application path indicates the folder where TeamViewer is installed on the tech's PC. This path was configured in System Settings. If this path does not match the location where you have TeamViewer installed, do the following:

    • Click theย ...ย button.

    • Browse to locate the installation folder.

    • Clickย OK.

  8. Clickย Connect.

If you have made changes to the TeamViewer settings, click Save to save them, or Undo if you made a mistake. At any time, you can click Restore System Default to return the TeamViewer configurations to the defaults set in System Settings.

See also

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