Setting System-Wide Alerting Actions for Loss of Monitoring Protocol

You can set system-wide alert actions that are triggered when WMI or SNMP stops working on a device. This alert determines that monitoring has stopped on a device, and that the monitoring protocol has failed. You can then investigate the root cause of the failure and resolve the problem.

You can set the system-wide alert actions for loss of monitoring protocol, and then override these actions at the site level, if required. See Setting System-Wide Alerting Actions for Loss of Monitoring Protocol.

1. In Service Center, click Configuration > System Settings.

2. Click the Alert Configuration tab.

3. In the Loss of Monitoring Protocol Alert Configuration section, click Modify.

4. Do the following to change the alert configuration:

   • To add an alert category when the monitoring protocol drops on a device so that it appears on the Central Dashboard, click Categorize Alert and add a category from the list. To set up a new alert category, see Creating Alert Categories. Click Save.

   • To create a trouble ticket when a monitoring protocol is dropped, select the Create Trouble Ticket check box.

   • To send an email when a monitoring protocol is dropped, select the Send Email check box and configure the settings. If multiple devices are discovered from the same scan, they are included in the same email.