Adding Consent to a Site

This page provides the following topics:

About Adding Consent

An option to add consent within Premium Remote Control is available for sites where sensitive information could potentially be accessible. This option is a configurable item on a per-site basis.

If consent is required, your customer is presented with a window to allow or reject the access.

You can customize your consent message presented to your client.

Setting Consent Default for New Sites

In Service Center, click Site Management > Sites.
Click Premium Remote Control > Set default for new sites.
Set your desired default:
- Default values for consent
- Default action on timeout
- Default timeout value

Changing Consent Settings for a Site

In Service Center, click Site Management > Sites.
Click Premium Remote Control Section > Modify
Make changes to the consent settings
Click Save.

Changes to the Premium Remote Control consent settings can take a few minutes depending on the number of devices in the site.

Premium Remote Control access to a device requiring consent

Launch Premium Remote Control (via Remote Control page of the device or the Quick Connect link).

Premium Remote Control is launched on your computer.
A message window is presented to the customer, indicating that access is being requested.
The customer allows access.
You are connected to the device.
The session is successfully initiated.