Adding Remediation Information to an Alert Email

When you set up an alert email, you can add suggested steps for the technician to follow to resolve the issue. You can also add a link to a knowledge base or website with more information. 

1. Locate the name of the monitor you want to configure. See Locating Monitors.

2. Click the Alerts tab.

3. Click the name of the alert.

4. In the Remediation Steps box, type the steps to take to resolve the issue.

5. In the Knowledgebase URL box, type a URL.

6. Click Save.