Setting an Alert to Create a Trouble Ticket

You have two options for the priority of trouble tickets generated by Barracuda RMM alerts. Do one of the following:

• Use the Global Default—Generated tickets use the default value displayed in the Ticket Priority box. You can set the global ticket default using the https://documentation.campus.barracuda.com/wiki/spaces/BRMM20252/pages/8882293 procedure.

• Set a ticket priority—Select a ticket priority of Low, Medium, or High in the Ticket Priority box.

1. Locate the name of the monitor you want to configure. See https://documentation.campus.barracuda.com/wiki/spaces/BRMM20252/pages/8881265.

2. Click the Alerts tab.

3. Click the name of the alert.

4. Click the Create Trouble Ticket check box.

5. Click Save.