Escalating an Alert

You can escalate an alert. This means that if an alert has not been cleared or self-healed in a set amount of time, you can send an email to bring it to the attention of another user. Typically this is used so that unresolved high-priority alerts are viewed by a second-level technician or the business owner.

1. Locate the name of the monitor you want to configure. See Locating MonitorsPreview.

2. Click the Alerts tab.

3. Click the name of the alert.

4. Select the Escalate Alert check box.

5. Select a time after which the alert escalation will take effect.

6. Do one or both of the following:

7. To set a time for the alert to be escalated, type numbers in the Hours and Minutes boxes.

8. To send an email, select the Send Email check box. See Setting an Alert to Send an EmailPreview.

9. Click Save.