Creating an Alert Category

Best Practices

No default alert categories are created for cloud service monitors because there are no monitoring policies for cloud service monitors. If you don't create a category for cloud service monitors, alerts generated by websites and cloud services go to the uncategorized column on the Central Dashboard by default.
For example, you may want to create an alert category under Device Availability to filter on how long a device is down: 5 minutes, 15 minutes or 60 minutes.

In Service Center, click Configuration > Alerting > Alert Categories.
Click Add.
Do one of the following:
- To add a category under an existing category, select an existing Category Folder from the list.
- For example, select Device Availability from the list.
- To add a new category, select the Other check box and type a name for the new folder in the box that displays.
In the Category box, type a name for the new alert category. For example, type Device Down 5 Minutes as the category.
Click Save.

You must set up alerts to use this new category. See Categorizing an Alert.