Guide to Bailey the Barracuda Assistant in Email Protection

Bailey is an AI assistant integrated into Email Protection to help customers get quick answers about Barracuda products and real-time insights drawn from your data. It is read-only and designed to speed up troubleshooting, reporting, and day-to-day administration.

What you can do with Bailey in Email Protection

• Ask natural-language questions about alerts, quarantined messages, users, and product status across BarracudaONE-supported products.

• Get at-a-glance summaries (for example: alert counts by severity, subscription status, or activation details).

• Review previous conversations to revisit guidance and answers you found helpful.

What it can and can’t do

• Can: Provide real-time information, how-to guidance, and links to authoritative docs based on your data and Barracuda Campus content.

• Can’t: Make changes in your environment, modify policies, delete data, or perform any write operations.

Open Bailey from Email Protection

1. In the Email Protection console, click the Ask Bailey button in the top right corner.

2. Type a question in Ask your question, or choose a suggested prompt.

3. Click the arrow to submit.

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Tips for great questions

• Be specific about product, account, and timeframe when asking about alerts or subscriptions.

• Keep questions concise; shorter prompts generally produce clearer answers.

• Avoid including sensitive information such as passwords, payment data, or personal identifiers.

• See also https://documentation.campus.barracuda.com/wiki/spaces/ONE/pages/483885080.

Manage conversations

• Start a new conversation using the New Conversation control when you want to change topics.

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• Access conversation history to review earlier answers; you can also delete conversations from History or use the About section to delete all chat history.

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Learn more and best practices

Use the following guides for step-by-step instructions, usage tips, and data-handling details.

• How to use Bailey: https://documentation.campus.barracuda.com/wiki/spaces/ONE/pages/483721354

• Best Practices for Bailey: https://documentation.campus.barracuda.com/wiki/spaces/ONE/pages/483885080

• Conversation history and management: https://documentation.campus.barracuda.com/wiki/spaces/ONE/pages/483721386

• Deleting chat history and About section: https://documentation.campus.barracuda.com/wiki/spaces/ONE/pages/484048972