Enabling Deduplication in Autotask

To enable deduplication in Autotask, perform the following steps.

1. Navigate to Admin, Features & Settings, as shown below.
   
   

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   The Features & Settings page is displayed.
   
   

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2. Select Application-Wide (Shared) Features .
   The Application-Wide (Shared) Features are displayed.
   
   

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3. Select User-Defined Fields .
   The User-Defined Fields are displayed.
   
   

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4. Click the Tickets tab.
   The Tickets fields are displayed.
   
   

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5. Click New.
   The new User-Defined Fields are displayed.
   
   

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6. In the Name field, type token , ensure the Active check box is enabled, and then click Save & Close..