About ConnectWise - ECHOplatform Integration

Disclaimer!

ConnectWise information in these articles was current at time of publication and is provided for your convenience.

However, Barracuda takes no responsibility for changes, updates, or other actions outside of its control.

Refer to ConnectWise Manage documentation for more information.

The integration of Barracuda’s ECHOplatform to the ConnectWise Manage provides you with a powerful tool for protecting your clients’ data while automating customer billing and ticketing procedures. In a single, unified application, you can:

Access customer usage
Create invoices
Monitor backup notifications

This integrated solution provides the information you need to do the following:

Eliminate manual billing processes
Streamline your backupmonitoring procedures
Run your operations more efficiently and cost effectively

The ConnectWise integration enables you to receive daily updates from ECHOplatform for configured companies in ConnectWise. Data sent to ConnectWise includes the following:

Backup notifications, mapped to a Service Board, Status, Priority, Required Date, and Service Type in ConnectWise
Intronis Backup Plan Backup usage, local subscription values, and multiple host licensing values used to update your companies’ agreements to enable invoicing