Performing a Clean Reinstall

If you are using a private encryption key and don't have it on hand, you will want to export the key before you uninstall. 

Note: The path and directory names are dependent on your branding.

To reinstall the Backup Agent, perform the following steps.

1. Uninstall the Backup Agent and rename the installation directory with an (.old) extension.

2. Go to the management portal and navigate to the Downloads tab.

3. Select Download Installer from the drop-down and click on the Installer link to begin downloading the installer file.

4. Run the installer and follow the prompts to install the Backup Agent. When the installation finishes, check the box to open the Backup Monitor and click Finish as shown below.
   
   

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   The Backup Monitor Setup page is displayed.

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5. Type the client account username in the Username field and the computer account password in the Password field.
   Note: Usually, the computer account password is the same as the client account password but they may differ.

6. Click the drop-down to select the computer account you want to link the Backup Agent to and click Validate.
   The Test Connection page is displayed.

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7. Click Test to begin the test connection, then Next when the test has completed.
   The Setup Type page is displayed.
   
   

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8. Select Move Account to This Computer.
   Note: Select this option even if you are reinstalling the software on the same computer.
   The catalog restoration page is displayed.

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9. Click Next to begin the catalog restoration process. When finished, click Next again to finish the setup.
   The Basic Options page is displayed.

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10. Optionally change your default settings for the temporary folder location and the base revision rules.

11. Click Next to complete the installation.

To preserve an audit trail for backup, restore, and delete actions, it is necessary to keep logs generated by the software. Each backup, restore, or delete job that runs creates a subfolder within the installation's "Logs" folder. Those folders need to be kept to retain the detailed history of the Backup Agent.

1. Open the old installation folder and within it, the "Logs" folder.

2. Copy all folders except for "0" and paste into the new "Logs" folder.

3. At this point, you can delete the old installation folder as the logs have been transferred to the new one.