Integrating ServiceNow

To integrate with ServiceNow, you must:

• Set up ServiceNow

• Follow the ServiceNow Integration Wizard

You can also send a sample alert to test the integration. This tests the ticket sync between ServiceNow and XDR.

Follow the procedures below:

In this procedure, you will create a new User, named  SKOUT CYBERSECURITY, and a new Application Registry. You will also make note of the Client ID and Client Secret - you will need them later.

1. In the ServiceNow Service Management console, under System Security, click Users and Groups > Users.

2. Click New.

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3. In User ID, type SKOUT CYBERSECURITY (User ID is required to be this exactly.) and set Time zone to GMT.

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4. You can fill out the rest of the fields as you see fit.

5. Make a note of the password you choose. You will need it later.

6. Click Submit.

7. In the left navigation, search for oauth.

8. Click Application Registry, then click New.

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9. Fill in the following:

   • In Name, type SKOUT CYBERSECURITY.

   • In Application, select Global.

   • In Accessible from, select All application scopes.

   • In Refresh Token Lifespan, type 8640000.

   • In Access Token Lifespan, type 1000.

10. Take note of the Client ID and Client Secret. You may need them later.

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11. Click Submit.

1. Sign in to the Barracuda XDR Dashboard.

2. Click Administration > Integrations.

3. On the ServiceNow card, click Setup.

4. In the Ticket Integration | ServiceNow - API Setup area, type your credentials and click Next.

5. Follow the ServiceNow Integration Wizard.

You can test your ticket settings by sending a test email that uses your saved settings.

1. Sign in to the Barracuda XDR Dashboard.

2. Click Administration > Integrations.

3. On the ServiceNow card, click Update.

4. Click Sent Test.