Saving Remote Control Session Settings

You can save the remote control session settings so that the next time you try to establish a remote session using the same remote service, Service Center remembers the settings that were used most recently.

Depending on the application, the following settings are saved:

If the application launches a URL on the technician's computer, saving at the device level associates the URL with the device.
If the application launches on the technician's computer, saving at the device level associates the local application path with the Service Center user.
If the application launches a URL on the client computer, saving at the device level associates the URL with the device.

In Service Center, click Status > Devices.
Locate the device to which you want to initiate a remote control session.
Click the device name and then click Remote Control from the right sidebar.
Do one of the following:
- To save the settings, click Save.
- To put the settings back to what they were before you made any changes, click Restore.
- To put the settings back to the default settings, click Restore System Default.