Mapping Autotask Tickets

To map tickets to Autotask companies, perform the following steps.

1. At the Autotask Integration page, click the Tickets tab.
   
   

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   The Tickets page is displayed.
   
   

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2. Click the Map Tickets button.
   The Map Tickets page is displayed.
   
   

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3. Select the Add Ticket Mapping drop-down arrow.
   The Mapping Status Menu options are displayed.
   
   

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4. Select the status options you want to map.
   You can map the following backup statuses:

   • Backup Complete

   • Backup Warning

   • Backup Failed

   • Backup Missed

   • No Recent Backups

   
   The options you selected are displayed.
   The following example displays all the status options added.
   
   

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5. For each ticket that you would like to send to Autotask, select the appropriate Status, Priority, Due Date, and Queue from your available options using the drop-down menus in each row.
   The following example displays a completed ticket page.
   
   

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   Note: The Due Date fields range from 1 - 99 days.

6. When you are done, click the Save button.
   Your mapped tickets are displayed on the Tickets page.
   
   

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