Mapping Tickets

To map tickets to ConnectWise companies, perform the following steps.

1. At the ConnectWise Integration page, click the Tickets tab.

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   The Tickets page is displayed.

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2. Click the Map Tickets button.
   The Map Tickets page is displayed.

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3. Optionally select Duplicate Ticket Prevention and Auto Healing. See Duplicate Ticket Prevention and Auto Healing.

4. Select the Add Ticket Mapping drop-down arrow.
   The Mapping Status Menu options are displayed.

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5. Select the status options you want to map.
   You can map the following backup statuses:

   • Backup Complete (This option must be selected to use the Duplicate Ticket Prevention and Auto Healing features.)

   • Backup Warning

   • Backup Failed

   • Backup Missed

   • No Recent Backups

6. For each ticket that you would like to send to ConnectWise, select the appropriate option from the drop-down menus in each row.
   The following example displays a completed ticket page with all status options added.

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7. When you are done, click the Save button.
   Your mapped tickets are displayed on the Tickets page.

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