Working with the SOC Service Requests Page

The SOC Service Request page lets you make requests to SOC team and track the status of existing requests.

What’s on the page

Open

1. Click to use Barracuda Assistant. For more information, see https://documentation.campus.barracuda.com/wiki/pages/createpage.action?spaceKey=skout&title=Using%20Barracuda%20Assistant%20in%20Managed%20XDR&linkCreation=true&fromPageId=408387741.

2. Click to submit a request to the SOC team. See https://documentation.campus.barracuda.com/wiki/spaces/SKOUT/pages/408879233.

3. Click to change the columns displayed in the SOC Service Request table. See https://documentation.campus.barracuda.com/wiki/spaces/SKOUT/pages/408879212.

4. Displays the Ticket ID.

5. Displays the ticket subject.

6. Displays the ticket priority.

7. Displays the ID of person who requested the ticket.

8. Displays the date the ticket was created.

9. Displays the time the ticket was last updated.

10. Displays the ticket status.

11. Click to view the details of the request or add a comment to communicate with the SOC team. See https://documentation.campus.barracuda.com/wiki/spaces/SKOUT/pages/409043085.