Professional Service
Barracuda Professional Services delivers comprehensive remote and onsite services for implementing and maintaining Barracuda products. Our certified engineers provide expert assistance to reduce risk, accelerate time-to-value, and ensure best-practice configurations.
Service Catalog
Service | Description | Delivery |
|---|---|---|
Product Quick Start | Implementation, configuration, and knowledge transfer for new deployments | Remote |
Software Update / Platform Migration | Planned firmware updates or hardware migrations with expert guidance | Remote |
Health Check | Comprehensive review of your deployment with optimization recommendations | Remote |
Custom Engagement | Tailored services for complex requirements beyond standard offerings | Remote or Onsite |
Product Quick Start
What it is
Expert-led implementation of your Barracuda solution with knowledge transfer to ensure your team can administer the product independently.
What's included
Stage | Activities |
|---|---|
Stage 1: Planning | Remote kick-off meeting; configuration review; requirements gathering; installation scheduling |
Stage 2: Implementation | Appliance installation (physical or virtual); latest software deployment; basic configuration; system validation |
Stage 3: Advanced Configuration | Services enabled per your specifications; feature configuration; integration setup; knowledge transfer |
Stage 4: Testing | Test case execution; configuration verification; issue remediation; final validation |
Deliverables
Deployed and configured Barracuda solution
System transmitting/receiving traffic and fully operational
Knowledge transfer to customer staff
Configuration documentation
Best suited to
New product implementations
Organizations lacking internal Barracuda expertise
Fast deployment for critical environments
Staff without prior Barracuda experience
Requirements
Customer must complete requirements documentation prior to engagement
Authorized contact available during scheduled sessions
Software Update / Platform Migration
What it is
Expert-guided firmware updates or platform migrations to minimize risk, prevent downtime, and ensure best practices are followed.
What's included
Stage | Activities |
|---|---|
Stage 1: Planning | Remote project meeting; update/migration review; risk assessment; scheduling |
Stage 2: Execution | Appliance updates or migrations; installation of latest GA release; configuration preservation; system validation |
Stage 3: Testing | Test case execution; functionality verification; issue remediation; rollback planning if needed |
Deliverables
Updated or migrated solution on current supported version
Validation of proper operation
Knowledge transfer for future updates
Documentation of changes
Best suited to
Subscription renewals with pending firmware updates
Hardware refresh or replacement
Platform migrations (physical to virtual, or vice versa)
Major version upgrades
Organizations wanting expert guidance to reduce risk
Requirements
No advance preparation required from customer
Change window scheduled with customer
Authorized contact available during execution
Health Check
What it is
A comprehensive review of your Barracuda deployment by a Professional Services Engineer, with recommendations for optimization and improved security posture.
What's analyzed
Area | Details |
|---|---|
System Configuration | Current setup and configuration settings |
Network Traffic | Traffic patterns and throughput |
Active Sessions | Connection states and session data |
System Logs | Events, errors, and warnings |
Resource Utilization | CPU, memory, disk, and network usage |
Running Processes | Services and application states |
System Parameters | Performance tuning and optimization settings |
Deliverables
Current performance snapshot
Configuration optimization recommendations
Best practice guidance
Prioritized improvement roadmap
Prescriptive guidance to improve security posture
Best suited to
Post-deployment optimization
Annual or periodic health assessments
After staff turnover or organizational changes
Pre-renewal assessment
Proactive risk identification
Requirements
No advance preparation required
Access to Barracuda product for review
Custom Engagements
What it is
Tailored professional services for complex requirements that go beyond standard service offerings.
Examples
Multi-site or global deployments
Complex integrations with third-party systems
Advanced configuration projects
Extended migration support
Architecture design and planning
Custom training development
How to engage
Contact your Barracuda account team to discuss your requirements. A Professional Services Engineer will scope the engagement and provide a Statement of Work (SOW).
How to Engage Professional Services
Step | Description |
|---|---|
1. Contact | Reach out to your account team or Customer Success Manager |
2. Scope | Describe your project; Professional Services reviews requirements |
3. Schedule | Select dates; receive calendar invitations and preparation materials |
4. Execute | Work with your assigned Professional Services Engineer |
5. Close | Receive engagement summary and deliverables |
Delivery Information
Aspect | Details |
|---|---|
Delivery methods | Remote (primary), onsite where required |
Business hours | 8am to 5pm local time, unless otherwise agreed |
Language | English (best efforts for other languages; translation technology may be used) |
Subcontractors | Barracuda may use subcontractors as appropriate |
Accessing Professional Services
Method | Description |
|---|---|
Advisory Credits | Plus and Pro customers can use included Advisory Credits |
À La Carte | Any customer can purchase services individually |
Custom SOW | For complex engagements, a scoped Statement of Work is provided |
Regional Resources
Americas
EMEA
APAC
Terms and Conditions
Professional Services engagements are governed by the Barracuda Professional Services Terms & Conditions.
Customer Responsibilities
Providing accurate information and prompt responses
Ensuring appropriate attendees at meetings and workshops
Providing access to equipment and necessary change windows
Managing dependencies with third-party systems
Information security and data backup
Intellectual Property
Barracuda retains all rights to deliverables created. Upon acceptance, customers receive a non-exclusive, perpetual, non-transferable license for internal use.
To discuss your Professional Services needs or request an engagement, speak to your Barracuda account team.