Advisory
Advisory Credits provide Plus and Pro customers with a flexible way to access Barracuda packaged services throughout the subscription year. Each credit can be applied towards expert engagement through any available packaged offering.
What are Advisory Credits?
Advisory Credits are included with Plus and Pro support plans. They provide pre-purchased support that can be used on-demand for product implementation, optimization, upgrades/migrations, and health checks.
Aspect | Details |
|---|---|
Credit value | 1 Advisory Credit = One packaged offering |
Included with Plus | 2 Advisory Credits per year |
Included with Pro | 4 Advisory Credits per year |
Validity | Credits valid for duration of subscription year |
Rollover | Credits do not roll over to subsequent years |
Delivery | Remote delivery only |
How to use Advisory Credits
Advisory Credits can be redeemed for any Packaged offering (up to 8 hours of delivery each):
Service | Credit Cost | What you get |
|---|---|---|
Product Quick Start | 1 credit | Advanced product implementation and configuration |
Software Update / Platform Migration | 1 credit | Expert-guided product update or migration |
Health Check | 1 credit | Comprehensive product configuration review with optimization recommendations |
Credit allocation by plan
Plan | Annual Credits | Use cases |
|---|---|---|
Core | — | Advisory Credits not included; purchase services à la carte |
Plus | 2 credits | Ideal for annual health checks plus one implementation, update, or migration project |
Pro | 4 credits | Comprehensive coverage for ongoing optimization and projects |
Common use cases
For Plus customers (2 credits/year)
Annual optimization cycle: 1 Health Check + 1 Quick Start for new deployment
Major upgrade: 2 Software Update/Migration engagements
Mixed approach: 1 implementation + periodic health assessments
For Pro customers (4 credits/year)
Quarterly health assessments: Regular system reviews throughout the year
Multiple product deployments: Several Quick Start implementations
Complex migrations: Extended migration support with configuration assistance
Proactive optimization: Combination of health checks and targeted improvements
How to redeem Advisory Credits
Step | Description |
|---|---|
1. Contact | Reach out to your Customer Success Manager or account team |
2. Scope | Align on packaged offering scope and deliverables, confirm credit availability and applicability |
3. Schedule | Select dates; credits are deducted upon scheduling confirmation |
4. Execute | Work with your assigned Barracuda technical resource |
5. Close | Receive engagement summary; remaining credit balance confirmed |
Credit balance and tracking
Channel | How to check |
|---|---|
Customer Success Manager | Your CSM can provide current balance and usage history |
Account team | Your Barracuda account representative can confirm credit status |
What happens if I need more?
Option | Description |
|---|---|
Purchase additional credits | Buy more Advisory Credits to add to your balance |
Upgrade your plan | Move to Pro for additional annual credits |
À la carte Professional Services | Contact your Barracuda account team to review custom scoped Professional Services options beyond the packaged offerings. |
Frequently asked questions
Can I use credits for multiple services?
Yes. Individual credits are flexible and may be applied towards different packaged offerings. For example, 2 credits could be applied towards 1 Health Check and 1 Product Quick Start.
What happens to unused credits?
Credits expire at the end of your subscription year and do not roll over. We recommend planning your Advisory Credit usage and timing to maximize the value of your allocation.
Can I transfer credits to another organization?
No. Advisory Credits are tied to the purchasing organization and cannot be transferred.
Can I use credits for onsite services?
No, remote delivery is standard.
Terms and conditions
Advisory Credits and packaged offerings delivery are governed by the Barracuda Technical Support Terms & Conditions
Credits are valid only during the subscription year in which they are issued
Credits cannot be converted to cash or other forms of payment
Barracuda reserves the right to modify credit valuation with notice
Scheduling subject to resource availability
Related resources
Packaged Services Data Sheet — Full catalog of available services
Support Plans Overview — Compare Core, Plus, and Pro plans
To discuss how to best utilize your Advisory Credits or to schedule a engagement, contact your Customer Success Manager or Barracuda account team.