Scenario 1 - How to Create a New Customer Account and Customer Admin

Use this scenario when the customer does not yet have a Barracuda Cloud Control account (BCC). You will create both the customer account and their first administrator.

Add the Customer Account

1. In BCC, click Partner > Customer Accounts, then click Manage Customer Accounts.

2. Click Add Customer.

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3. In the Add Customer Account page, enter the customer details and click Check for Availability.

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4. The dialog box updates with the Partner Admins and Entitlements sections.

5. Specify the partner administrators who have access privileges to this account, and select the entitlements to which the customer admin has access.

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6. Click Create Customer. The customer admin is added to the Manage Customer Accounts list in the Partner > Customer Accounts page.

7. Once the customer admin is created, your partner information is added to the customer's ADMIN > Users page.

Assign Entitlements

After creating the customer account, you need to assign entitlements to determine which products the customer can access. See Partner Accounts on the Partner Accounts page for the full procedure.