How to Add a Managed Customer Account

When adding customer admin accounts, there are two possible scenarios:

Scenario 1 - How to Create a New Customer Account and Customer Admin
In this scenario, the customer admin does not exist in the system, so the partner creates a new customer admin.
Scenario 2 - Customer Admin that Exists in the System
In this scenario, the customer admin exists in the system so the partner sends a request to manage the customer.

Important: If a Barracuda Networks partner account has access to a customer account where multi-factor authentication (MFA) is required, Partner users are required to set up and use MFA. For more information, refer to the Barracuda Campus article How to Set Up and Manage Multi-Factor Authentication in Barracuda Cloud Control.