Partner Accounts

Overview

A partner account allows authorized Barracuda resellers and partners to manage one or more customer accounts from a single console in Barracuda Cloud Control. As a partner, you can create new customer accounts, request to manage existing customer accounts, assign administrators, manage product entitlements, and move devices between accounts, all without needing to sign in to each customer account individually.

Key Terms

• Partner Account – A BCC account designated as a partner or reseller account. Your primary account from which you manage all customer relationships.

• Managed Customer Account – A customer's BCC account that your partner account has been granted permission to manage.

• Entitlements – Product licenses and subscriptions assigned to a customer account. You control which entitlements each customer can access.

• Partner Administrator – A user within your partner account granted administrative privileges to manage customer accounts.

Typical Workflow

1. Create your partner account → How to Create a Partner Account

2. Add customer accounts → How to Add a Managed Customer Account

3. Assign administrator privileges → How to Grant Partner Administrator Privileges to Customer Accounts

4. Set up automatic admin assignment (optional) → How to Automatically Add a Partner Administrator

Understanding Entitlement Assignments

After you add a managed customer account, you must assign entitlements to determine which products the customer can access.

By default, your partner admin account has access to all customer entitlements, which you can modify for each partner administrator when setting up partner administrator privileges. However, the customer can restrict the entitlements your partner account can manage on the Partner Administration > Manage Users page.

To assign or modify entitlements:

1. In BCC, click Partner > Customer Accounts; the Manage Customer Accounts page displays.

2. In the customer list, click the name of the account you want to modify.

3. In the section on the right side of the page, click Edit. The Edit User Entitlements dialog box displays.

4. Set the entitlements as necessary, and then click Save.

Note: Entitlements that are dimmed are already assigned to another customer account and cannot be selected.

Multi-Factor Authentication (MFA)

Important: If your partner account has access to a customer account where multi-factor authentication (MFA) is required, all partner users are required to set up and use MFA. Ensure all partner administrators have MFA configured before accessing customer accounts. For more information, see Multi-Factor Authentication in Barracuda Cloud Control.

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