How to Grant Partner Administrator Privileges to Customer Accounts

An account administrator can grant partner administrator privileges and add a partner administrator to one or more customer accounts. There are three methods:

• Add an administrator to a single customer account — Use this when you want to add one or more partner admins to a specific customer. Go to Settings > Partner > Customer Accounts.

• Add an administrator to multiple customer accounts — Use this when you want to grant a single partner admin access to several customers at once. Go to Settings > Admin > Users.

• Add an administrator for all users in a group — Use this when you want to grant all members of an LDAP group access to specified customer accounts. Go to Settings > Admin > Groups.

Add an Administrator to a Single Customer Account

1. In Barracuda Cloud Control, click Partner > Customer Accounts, then click Manage Customer Accounts.

2. The Manage Customer Accounts page displays. Click on the customer to which you want to add a partner administrator. The Partner Admins on Customer Account section displays in the right pane.

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3. Click Add Administrator. The list of all partner users not currently an administrator on the selected customer account displays.

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4. In the Partner Admins not on Customer Account list, click on one or more users you want to add as administrators. Use Shift-click or Ctrl-click to select multiple users, or click Select all Administrators to select all users in the list.

5. The Partner Admin's Entitlements section displays all service entitlements for which the customer has granted privileges to the partner. See Partner AccountsPreview on the Partner Accounts page for more information.

6. Select the entitlements to which the selected administrator is to have privileges, and then click Add.

7. The selected user is added to the list including their entitlement privileges.

Add an Administrator to Multiple Customer Accounts

1. In Barracuda Cloud Control, click Settings in the left pane, and click Admin > Users.

2. Click on the partner administrator name. The user details display in the right pane.

3. Scroll to the Customers section. The list displays the accounts to which the selected partner administrator has entitlements.

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4. Click Add Customer. In the Add User to Customer dialog box, select the customer accounts and entitlements.

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5. Click Save to add the customers, including selected entitlements, to the Customers section.

C. Add an Administrator for All Users in a Group

1. In Barracuda Cloud Control, click Settings in the left pane, and click Admin > Groups.

2. Navigate to the LDAP group name and click Edit. The Edit Group page displays.

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3. Click Add Customer. A list displays the accounts to which the selected group members may be granted entitlements.

4. Select one or more customers, then click Add. For each customer you select, a corresponding account appears in the Customer Accounts list on the Edit Group page. There are no entitlements granted at this point.

5. For each account, click Edit and select the entitlements you want to grant.

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6. Select the product entitlements you want to assign to the group (for example, Archiver), then click Save.

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For more information, refer to How to Add Entitlements via LDAP Group MembershipPreview.