Uninstalling Advanced Software Management

Advanced Software Management (ASM) is Barracuda RMM's Third-Party patching tool that utilizes the Ivanti to stream patches to applications on end devices. To do this, a nano-service is installed called MW.ASM.NanoserviceHost. To remove this from your end devices, do the following:

• In the Service Center, do one of the following:

  • Pull the ASM policy from the associated Service Plan.

    • Select Configuration.

    • Select Services.

    • Select the ASM Policy.

    • Select Remove.

    • Click Save.

  • Exclude the devices from the ASM policy.

    • Select Configuration.

    • Select Policies.

    • Select Advanced Software Management.

    • Select the policy in question.

    • Select Excluded Devices.

    • Add the devices.

    • Click Close.

Like any policy change, this is not necessarily instant but can take time. Please allow at least 30-60 minutes for each site to issue the commands. These steps ill uninstall the nano-service and kick off a "kill" command to the Ivanti servers, which then reject the license for their service.

If you are decommissioning a site from Barracuda RMM or Barracuda RMM Support Staff has advised you to remove the NanoServiceHost, please follow these steps for Onsite Managers and/or Device Managers.

• Click on Start

• Open RegEdit

• Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Barracuda MSP\Managed Workplace\Patch Tools

• Copy the ProductCode in full

• Open a Command Prompt as Administrator

• We'll want to run msiexec /x {ProductCode} /l*v .\uninstall.log

  • Make sure that ProductCode in the above string is the same from the registry with the { } brackets
    
    

Cleaning up and removing left behind folders and registry keys

• Remove the following folders and registry keys:

• Remove the following folders and registry keys from end devices:

• Finally, on all devices, open Windows Task Scheduler and delete the Barracuda MSP and the Ivanti folders