Servers crashing with Avast Installed

An issue we have encountered with Avast, as deployed from Barracuda RMM, with Servers is that they crash or throw a Blue Screen of Death (BSoD) forcing you to restart. In order to fix this, please follow these steps below.

1. Follow the knowledge base article: Cleanly reinstall Avast Antivirus in Barracuda RMM.

2. Before the reinstall process, do the following:

   • In your Service Center select Service Delivery.

   • Select Policies.

   • Then click on Avast Antivirus.

   • Select the Antivirus policy you have deployed to the problematic servers.

   • Click on Server Settings.

   • Go to the Troubleshooting tab.

   • Remove the checkmark on Enable Hardware-Assisted Virtualization as seen in the screenshot below.

3. Finish the reinstall as per step 1.

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