About Email and Notification Templates

Emails page

The Emails page is where you specify what notifications are sent to which email addresses.

ECHOplatform allows you to customize the criteria that constitute actions as completed, warning, or failed. You can pick what events trigger a backup or restore action to be successful or not in order to make reporting better fit your needs. In addition, you can configure reporting to allow you and/or someone else in your organization to receive a summary (Backup Status Report) of problematic computer accounts.

To set a rule for the email address already associated with the computer account, use the Add Main Email button.

To add a rule for a separate email address, use the Add Extra Email and type the email address into the line which populates.

For either the main email or other, extra emails, check the boxes under the notification type you want that email address to receive.

An example of the Email page is shown below.

Settings page

The Settings page provides the following options:

Notification Preferences - If you have chosen to receive Backup Complete, Backup Warning, or Backup Failed notifications, you can choose to add Include Failed Items, Include No Files Notice, or both to those notifications. If a backup job is warning or failed, Include Failed Items will tell you which files the backup job erred on while the Include No Files Notice will tell you if the backup job backed up no new files.
No Recent Backups - This option will alert you to the fact a backup job has not run after some period of time. You can specify how long that period of time is as well as how often the No Recent Backups notification is sent out after the fact.
Backup Runtime - Similar to the No Recent Backups notification, this notification alerts you to the fact a backup job has run longer than some period of time.
Recurring-Interval Scheduled Backups - Recurring-interval scheduled backups are ones that may run many times every day. This being so, they have the potential to trigger many notifications in a short amount of time. To deal with this scenario, you can choose to disable Backup Complete or Backup Warning notifications entirely for these sorts of backup sets. Additionally, you choose to only receive a Backup Failed notification for recurring-interval scheduled backups if they fail a specific number of times, consecutively.

If the No Recent Backups or Backup Runtime options are grayed-out on the Settings page, it is because none of the email addresses from the Emails page are set to receive these types of notifications.

An example of the Settings page is shown below.

After you have created your template, you can apply it to one or multiple computer accounts.