How to Add a Managed Customer Account

After you create your partner account, you can add customer accounts for your organization to manage. There are two scenarios depending on whether the customer already has a Barracuda Cloud Control (BCC) account.

Which scenario applies to you?

Scenario 1 - How to Create a New Customer Account and Customer Admin – The customer does not have a BCC account yet. You will create the customer account and their first administrator.
Scenario 2 - How to Request and Manage an Existing Customer Account – The customer already has a BCC account. You will send a request to the customer's existing admin, who must accept before you can manage their account.

Note: If your partner account has MFA enabled, partner administrators are prompted for MFA verification when accessing customer accounts. See Multi-Factor Authentication for Users for setup instructions.